1. Information We Collect

We collect personal information you provide directly and information collected automatically when you interact with our Site and Services.

A. Information You Provide:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Account Information: Username, password, and preferences.
• Payment Information: Credit/debit card details or other payment methods (processed by secure third-party processors).
• Purchase History: Products viewed, added to cart, and purchased.
• Customer Support Communications: Emails, messages, and interactions with support staff.

B. Information Collected Automatically:

• Device and Usage Data: While you are using our Site (even if you do not provide us your name, email address or other information), we automatically log your internet protocol (IP) address (which is a number assigned to your computer when you use the Internet), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers, cookies, web beacons, geolocation information, and other technology on the devices you use to access our Site.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking tools to personalize your experience and improve our Services. For more information on how we use cookies, review Section 1.C.

c. Cookies and Web Beacons

To personalize and enhance your experience, we may also collect information through "cookies." Cookies are small strings of text that are sent by our Site to your browser and then stored by your browser on your computer's hard drive. We use cookies to help diagnose problems with our servers and to administer our Site. We also use cookies to gather broad demographic information and to help identify you (by certain personally identifiable information) in respect to visits to our Site, so that we may improve your user experience, and to determine whether you visited our Site from a particular Internet link or advertisement. Cookies may also be used to present you with targeted advertisements that match your personal interests.

We may also use small bits of code called "one-pixel gifs," "clear gifs," or "web beacons" embedded in web pages to gather certain web site information. Information may also be collected passively in the form of log files that record website activity, including how many "hits" a particular web page is getting (a.k.a., "click-through data"). For example, log file entries are generated every time a user visits a particular page or clicks an image on our Site. These entries enable us to track a particular user's visits to a web page, assess overall Site activity, track user interest in portions of our Site, troubleshoot technical concerns, and identify the type of browser you are using. We may also use the log file entries for our internal marketing and demographic studies, so we can constantly improve our Site.

By visiting our Site, and by clicking where indicated on the banner that appears on the home page, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Privacy Policy. You can choose to disable certain cookies by accessing our cookie management tool or adjusting the settings on your browser. If you disable cookies, some features of our Site may become disabled, and some aspects of our Site may not function properly. Therefore, it is recommended that you do not disable cookies. Deleting cookies does not necessarily delete Flash objects. You can learn more about Flash objects – including how to control and disable them – through the Adobe interface. If you choose to delete Flash objects from our Site, then you may not be able to access and use all or part of our Site or benefit from the information and Services offered.

2. How We Use Your Information

We use your personal information for the following purposes:

• To create a user account
• To provide, process, and fulfill your orders.
• To manage your account and preferences.
• To personalize and improve your shopping experience.
• To send you updates, promotional materials, and service notifications.
• To analyze Site usage and improve functionality.
• To conduct research and development for the improvement of our Site and the Services to provide you and other users with a better experience and drive user growth and engagement.
• For our internal operations, including troubleshooting and diagnosing problems with our computer servers.
• For identification and security purposes.
• To enforce our agreements with you.
• To comply with legal obligations and enforce our terms and conditions.
• To protect the rights, property or safety of ourselves, our users and others.

3. Persons with Whom We May Share Your Information

We do not sell your personal information to third parties solely for their marketing purposes. We may share your data in the following circumstances:

• Functional Service Providers: We share information with third-party vendors (e.g., payment processors, delivery services, IT providers) who help us operate the Site and fulfill the Services. Service Providers provide a wide range of services to us, including legal and compliance, accountancy, investment banking, marketing, data analytics, telecommunications (including telephone and video conferencing), website administration, information technology, courier, human resources and security services.
• Marketing Service Providers: In addition, we share personal data with third party marketing service providers. We also share personal and technical data with a tracking platform that provides us with analytics.
• Legal Obligations: We may disclose personal information to comply with applicable laws, regulations, legal processes, or enforceable government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

4. The Type of Personal Information We Share

The types of personal data we may share with our Functional Service Providers and Marketing Service Providers include:

• Your name;
• Your contact data (including mailing address, email address and telephone numbers);
• Your purchase history;
• Technical data, including internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifiers, geolocation information, and other technology on the devices you use to access our Site and use the Services;
• Information about how you use our Site and the Services; and
• Your preferences in receiving marketing from us and from third parties, as well as your communication preferences.

In addition to the foregoing, we may share personal data or technical data with others:

• If we have received your permission;
• If we have given you notice, such as by telling you about it in this Privacy Policy;
• If we have removed your name or any other personally identifying information from it;
• If it is necessary to carry out your instructions or to provide the features and functionality of our Site and the Services;
• To protect and defend our rights, property, or safety or those of our customers or others;
• To enforce the terms that govern the Site, use of the Services, or our sale of goods;
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities (such as for potential fraud or infringement);
• When we are required to do so by law or regulation, or in response to legal process (for example, a court order, search warrant or subpoena) or a request from a law enforcement or governmental agency or authority, and in other circumstances in which we have a good faith belief that a crime has been or is being committed by you or another user or that an emergency exists;

5. Your Rights and Choices

A. U.S. Residents:

Depending on your state of residence, you may have the right to:

• Access your personal information.
• Receive a portable copy of your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Opt out of the sale or sharing of your data (note: we do not sell personal data).
• Opt out of certain automated decision-making.
• Limit the use of sensitive personal information.

To exercise your rights, please contact us at: Support@wearesaisei.com

We will verify your request using the information you provide. You may designate an authorized agent to make a request on your behalf.

B. Canadian Residents:

You have the right to:

• Access your personal information.
• Request corrections to inaccurate data.
• Request deletion of your personal information.
• Withdraw consent (subject to legal or contractual restrictions).
• Opt out of online behavioral advertising.
• File a complaint with the Office of the Privacy Commissioner of Canada.

Please email us at Support@wearesaisei.com to submit a request.

We will not discriminate against residents of any state or country for exercising their rights under applicable data privacy laws.

6. "Do Not Track" Signals

We do not collect personal data about your online activities over time and across third party websites or online services. Accordingly, we do not currently process or comply with any web browser's "do not track" signal or other mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal data about your online activities over time and across third party websites.

From time to time, we may allow third party companies to collect certain anonymous information when you visit our Site or use the Services. These companies may collect and use data during your visits to this and other websites in order to provide advertisements on other sites about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information.

7. Data Retention

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. International Data Transfers

As we operate in the United States, your personal information may be stored and processed in the U.S. or other jurisdictions. If you are located in Canada or another country, your data will be subject to the laws of the United States, which may differ from those in your jurisdiction.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing personal data online.

10. Children's Privacy

We do not intend for children 13 years of age or under (or 16 years of age or under within the State of California) to use our Site or the Services. We do not knowingly collect or solicit personal information from anyone 13 years of age or younger (16 years of age or under within the State of California). However, in any event, if you are under the age of 18, please do not send any information about yourself to us, including your name, address, telephone number or email address. By using our Site or Services, you represent that you are at least 18 years of age.

11. Third Party Websites, Advertisers, and Applications

Our Site may reference or include links to third party websites. We do not control and are not responsible for the third-party websites or for the privacy policies or information practices of third parties or their websites. You should review the privacy policies applicable to such third party services, applications, websites and advertisers. Moreover, we do not have access to, or control of, the cookies that may be placed by such third parties on their own websites.

12. Updates to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or by posting a notice on our Site. Continued use of our Services after updates indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: Support@wearesaisei.com

Appendix A: California Privacy Rights

This section applies to California residents and supplements our general Privacy Policy.

Under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), California residents have specific rights regarding their personal information. This appendix describes your rights and explains how to exercise them.

1. Categories of Personal Information We Collect

The CCPA defines "personal information" as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. The table below states whether or not we have collected the following categories of such "personal information" from consumers within the last twelve months:

We obtain the categories of personal information from the following categories of sources:

• Through our Site and the Services
• Indirectly from you (for example, from observing your actions on our Site)
• When customers call us directly to place orders over the phone.

2. Collection and Use of Personal Information

We may collect and use the personal information we collect about you for the following purposes:

• To inform you of developments about the Company or about our goods, which we believe may be of interest to you;
• To personalize your use of the Site and the Services;
• To conduct research and development for the improvement of our Site and the Services to provide you and other users with a better experience and drive user growth and engagement;
• To monitor usage and other activity on our Site and the Services;
• For our internal operations, including troubleshooting and diagnosing problems with our computer servers;
• For identification and security purposes;
• To comply with applicable laws, regulations, or legal processes and requests;
• To enforce our agreements with you; and
• To protect the rights, property or safety of ourselves, our users and others.

In addition to the above, we may collect or use your personal information for other purposes for which either we or our client(s) will provide notice to you at the time of collection, or as otherwise permitted under the CCPA or other applicable law.

We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated or incompatible purposes without providing you notice.

3. Sharing of Personal Information for a Business Purpose

We share your personal information with third parties when it is necessary for a business purpose. When we share personal information to third parties for a business purpose, we contractually require that the recipient not further collect, retain, sell or use such personal information except as necessary for the business purpose or except as otherwise permitted under the CCPA.

We share your personal information with the following categories of third parties:

• Our Functional Service Providers;
• Our Marketing Service Providers;
• With third parties as necessary to enforce the terms that govern our Site, the Services, or our sale of goods;
• With third parties as necessary when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities (such as for potential fraud or infringement);
• With third parties as necessary when we are required to do so by law or regulation, or in response to legal process (for example, a court order, search warrant or subpoena) or a request from a law enforcement or governmental agency or authority, and in other circumstances in which we have a good faith belief that a crime has been or is being committed by you or another user or that an emergency exists.

During the preceding twelve months, we have shared the following categories of personal information to third parties for a business purpose:

• Category A: Identifiers.
• Category B: California Customer Records personal information categories.
• Category D. Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.

4. "Selling" Personal Information

Under the CCPA, "selling" is defined as "selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration."

During the preceding twelve months, we have shared the following categories of personal information to third parties for consideration:

• Category A: Identifiers.
• Category B: California Customer Records personal information categories.
• Category D. Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.

5. Your Rights Under CCPA

If you are a California resident, you have the following rights:

A. Right to Know

You may request that we disclose:

• The categories and specific pieces of personal information we collected about you.
• The sources from which we collected personal information.
• The business or commercial purpose for collecting or sharing the personal information.
• The categories of third parties with whom we shared your personal information.

B. Right to Delete

You may request that we delete personal information we have collected from you, subject to exceptions permitted by law (e.g., to complete a transaction, detect fraud, comply with a legal obligation).

C. Right to Correct

You may request that we correct any inaccurate personal information we maintain about you.

D. Right to Opt-Out of Sale or Sharing

We do not sell or "share" your personal information as defined under California law. However, you can still opt out of cookie-based tracking through our Cookie Preferences settings.

E. Right to Limit Use of Sensitive Personal Information

You may have the right to limit the use and disclosure of sensitive personal information. We only use such information for permissible business purposes (e.g., processing payments securely).

F. Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights under California law.

6. How to Submit a Request

You may exercise your California privacy rights by contacting us via one of the methods below:

Support@wearesaisei.com

We will verify your identity by matching the information you provide with our records. In some cases, we may request additional information to complete the verification process.

You may also designate an authorized agent to make a request on your behalf. If you do so, we may require the agent to provide signed authorization and verify your identity directly.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Modifications to this Appendix

We reserve the right to amend this Appendix at our discretion and at any time. When we make changes to this Appendix, we will post the updated notice on the Site and update the Appendix's effective date. Your continued use of our Site and the Services after the posting of changes constitutes your acceptance of such changes.

9. Contact

For more information about your rights or how we handle your personal information, please contact us:

Support@wearesaisei.com

Effective Date: June 1, 2025